Frequently asked questions
My order

My order

  Version française

1. How do I place an order?

Book selection

Select your books by browsing www.lebeaulivre.com. When you are on the page of the book you wish to order, add it to the basket by clicking on the « Ajouter au panier » (Add to basket)



Your basket is displayed at the top right of the navigation page.
You can access your basket at any time by clicking on the number of items in your basket (orange background) at the top right of the page.

Basket validation

Go to the basket page by clicking on « Votre Panier » (Your Basket) in the menu, or simply by clicking on the basket in the top right-hand corner.
To validate your basket, click on « Suivant (identification) » (Next).

Login or registration

If you are not logged in to your account, this step will either allow you to log in with your username (usually your e-mail address) and password, or to create your account.

Choice of shipment

Select the shipping method from among those proposed by clicking on « Mon Choix » (My Choice) to access the next step, payment.



If you choose delivery by Mondial Relay, you will need to indicate which relay you have chosen, then click on « Suivant (paiement) » (Next).
All you have to do is choose your payment method from the list.

2. What do the order statuses correspond to?

Mise en attente (Standby)

Your order is pending payment or validation

Validée (Confirmed)

The payment has been processed and the order is being prepared.

Shipped

Your order has been shipped, a tracking number and a tracking link are available on your account and on the shipping confirmation email.

3. How to place an order on hold?

When you get to the payment page, next to the payment options you can choose to put your order on hold. You can also send us a message by entering it in the appropriate field. Then click on « MISE EN ATTENTE » (PENDING).

3. How to send a book as a gift?

First of all, if you would like the book to be sent to a different address, you can enter this address when you create your account:



You can also create or change this second address at any time by going to « Votre compte » (Your account):



When you arrive at the payment page, below the choice of payment methods, you can indicate your wish to have a gift package by checking this box:



We can also enclose a card with the text of your choice. You can enter your text in the field provided. Don't forget to click on « RAFRAICHIR » (REFRESH) before choosing your payment method.

4. How do I pay for a pending order?

Click on « Connexion à mon compte » (Connect to my account) or « Mon compte » (My account) if you are already logged in.



Au dessous de vos informations, vous avez la liste de vos commandes. Un bouton « Payer la facture » apparaît pour les commandes en attente.

Below your information, you'll find a list of your orders. A « Payer la facture » (Pay invoice) button appears for pending orders.

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Order Payment Shipping Account