Frequently asked questions
My account

My account

  Version française

1. Why should I create an account?

Your account information on lebeaulivre.com is confidential and secure. Only you have access to this information. All our contacts and exchanges will be based on this information, so it's essential that you keep your contact details up to date on your account.
The creation of your account is necessary to carry out an order.
From your account, you have online access to your secure, personalized pages for :
- Track your orders,
- Modify your personal information (email, phone number...),
- Modify a delivery or billing address...

2. How do I create my customer account?

The information required to create your account will be automatically requested during the checkout process, after validation of the basket.
You can also create your account independently by clicking on "Connexion à mon compte" (Login to my account) at the top right of the site. You can also create your account independently by clicking on "Connexion à mon compte" (Login to my account) at the top right of the site. Then click on "Créez votre compte Le Beau livre" (Create your Le Beau livre account).



All you have to do is fill in the required information.

3. Why are you asking for my e-mail address and preferably my cell phone number?

Your e-mail address is very important, as it will enable you to receive a tracking number for your order. This is also the address we will use to communicate with you.
Please enter this address carefully when creating your account. If you misspell it, you won't receive our e-mails!
As for your cell phone number, most carriers now ask for it. In addition to enabling them to send you text messages to track your delivery, it can also be used by the delivery driver to contact you if he encounters a problem during delivery.
This information is only used for these purposes and not for prospecting or advertising.

4. I've forgotten my password!

Click on "Connexion à mon compte" (Login to my account) at the top right of the site, then click on "Identifiant et/ou mot de passe oublié(s) ?" (Forgot your login and/or password?).
Enter your e-mail address and click on "Vérifier" (Verify).
Confirm that it's really you.
You will receive an e-mail with a link to reset your password.

5. How can I change my account information?

You can change this information at any time by logging in to your account :
modify your personal information in "ADRESSE DE FACTURATION" (BILLING ADDRESS) (address, e-mail, telephone number...),
modify your shipping address,
modify your login information (login and password).

6. What's the difference between a billing address and a delivery address?

The billing address must indicate the identity and contact details of the person placing the order.
The delivery address must indicate the identity and contact details of the person who will receive the order.
If you wish to have your order delivered to another address (workplace, gift order, second home...) please indicate this in this section.

7. Is my personal information kept confidential?

We are committed to protecting all our customers' personal data. It is collected solely for the purpose of delivering our products to you and ensuring follow-up.
In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify or oppose any data concerning you at any time. To do so, simply send a request by e-mail or post to Le Beau Livre.com.
Our website lebeaulivre.com is registered with the CNIL under number 1045514.

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